Frequently Asked Questions

About NEgma

What is NEgma?

NEgma is an e-commerce platform dedicated to bringing the finest authentic wellness and specialty products from Northeast India to the world. Our curated collection showcases pure, natural, and handcrafted items that celebrate the rich heritage and craftsmanship of the region.

What does NEgma stand for?

NEgma stands for North East’s Green Manmade Artefacts, symbolizing our commitment to delivering authentic, eco-friendly, and premium-quality products from the enchanting lands of Northeast India.

PRODUCTS

What types of products do you offer?

We offer a curated selection of luxurious and wellness-focused products, including:
- Specialty Teas (organic and wellness teas)
- Organic Sundarbans Honey
- Pure Desi Cow Ghee
- Handcrafted Cane, Bamboo & Masland Grass Artefacts
- Exclusive Gift Packs & Corporate Gifting Solutions

How do you ensure product authenticity?

We follow a strict verification process to ensure every product meets our high standards of purity, craftsmanship, and ethical sourcing. We partner directly with trusted artisans, farmers, and producers from Northeast India, ensuring that what you receive is truly “Authentic or Nothing.”

ordering

How can I place an order?

Placing an order on NEgma is simple:
- Browse through our collection and select your products.
- Add them to your cart and proceed to checkout.
- Enter your shipping details and complete the payment.
- Receive an order confirmation email, and we’ll take care of the rest!

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Please reach out to our support team at support@negmaluxury.com for assistance.

shipping and delivery

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping charges and delivery timelines vary based on the destination. For more details, please reach out to us at sales@negmaluxury.com

How long does shipping take?

Within India: 4-7 business days
International: 15-45 business days (depending on customs clearance)

How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS to monitor your shipment in real time.

returns and refunds

What is your return policy?

We take pride in delivering authentic and high-quality products. However, if you receive a damaged or incorrect item, we offer hassle-free replacements or refunds within 7 days of delivery. Please refer to our Returns & Refunds Policy for details.

How can I get a copy of my invoice?

A digital invoice will be sent to your registered email after your order is confirmed. You can also download it from your NEgma account under Order History.

Payment Information

What payment methods do you accept?

We accept multiple payment options, including:

✅ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)

✅ UPI & Digital Wallets (Google Pay, PhonePe, Paytm, etc.)

✅ Net Banking

✅ International Payment Gateways for overseas customers

For any other queries, feel free to reach out to us at support@negmaluxury.com. Happy Shopping! 😊